Social Counter Instagram Not Working

Posted in: Newspaper
Post count: 27

Hi

I have added the Social Counter in my page and pasted in my social media icons. They all work except instagram. If you look at my webpage:

https://www.kozzi.com

you will find that when you hover over the instagram icon, it adds a # to the end of the url – but that does not exist in the TD Composer. This is only on your social counter — the social media icons on top of the page that is setup in Theme Panel works fine.

Post count: 35449

Hi,

Instagram Widget in Newspaper WordPress Theme -> https://forum.tagdiv.com/instagram-widget/ if there is still a problem after you have set the Instagram account, please let us know!

Thank you!

Post count: 27

The widget is set and its working in the theme panel as I said in my original post. If you go an look at my page you will see the social counter where ONLY the Instagram link and count are not working. Despite putting in the correct username (like the other social media links) your system is adding a hashtag # to the end of the username so the link and count do not work.

Please look at my site and you will clearly see the problem.

Post count: 12

We are also having this problem. Is there any advice Calin?

Post count: 12

Also just found these likely the issue:
https://support.pixelunion.net/hc/en-us/articles/360041460554-Important-notice-Instagram-feed-removal

https://embedsocial.com/blog/instagram-api-changes-2020/

With the new Basic Instagram API, some of the features will not be available for personal accounts, such as:

  • Number of likes and comments for the Instagram posts
    Number of followers
    The post comments
    User photo and bio text
  • These features will be available in the Instagram Graph API that most of the 3rd party platforms will need to get special access to in order to provide more Instagram feed functionalities.

    Post count: 35449

    Hi,

    Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

    Thanks

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