Ok thanks for reading, I am hoping it is a simple issue 🙂
For a while the social counter worked fine now instead of showing in colour it shows in white with no count to be seen (so the image is there) I have left it up on the website so you can see it (top right). I wonder if it is a settings issue or something a little more complex.
It is such an important element (and looks good when its working) so any help appreciated
Hello invernessgigs,
Please ensure that you have the latest version of the theme and also, the latest version of the required plugins -> Social Counter 4.1, Visual Composer 4.12. If you are not all of these, please try to update your theme using the FTP method according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ then clear all your caches and check the results.
If you need more assistance in this regard, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.
Thanks for your understanding!
Hi There apologies i thought i had left the website address (it’s http://www.invernessgigs.co.uk). I have updated the site, downloaded (through wordpress tbh i don’t have access to the other method) the site, i have emptied cache, No change.
Any input to sort would be appreciated
chris
Hello invernessgigs,
Please try to clear your server cache and if you do not have access to do that, please require this to your hosting provider. Please try to disable all the active plugins, leave just Visual Composer and Social Counter and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
So, if you need more assistance in this regard after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue.
Hope this helps!
Thanks for your understanding!
Thanks Catalin,
Will do this when i have the time at the moment will just run without it or with a workaround thanks for your time
