Hi,
When I add the URL to the Social Networks in the Newspaper Theme Panel, it leads to the wrong link.
For example, I’m trying to get it to go to facebook.com/theledgesports… but it instead leads to http://www.theledgesports.com/facebook.com/theledgesports. It’s like this for all social networks.
Also, I’m having issues adding the Instagram footer. I’m getting a message that reads:
Instagram data error: The data could not be retrived using the theledgesports Instagram ID. If you own this account, please connect to it in Theme’s Panel Social Networks > Instagram Account Access Configuration section.”
I’ve linked my Instagram info to the configuration section, so not sure what else to do there.
Any help is appreciated. Thanks!
Hello!
Your link seems to be wrong. You should take the link while you access your account, so you will know is the correct one. Please make sure that your account is properly connected as you can see here: https://forum.tagdiv.com/instagram-widget/
Thank you!
Hi there,
The link I’m using is correct, but for some reason it puts the URL for my social media profiles after my website url.
Hello!
That’s strange! Please check all fields where you put this link or in TagDiv Composer if you use a cloud template. Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
