Hello Team,
I noticed something.
When a user unlocks an article by subscribing to a plan, for example the free plan, then he is automatically added to that email list (free plan list in our example).
But then if that user upgrade his plan and pays a subscription (let’s say annual one), he remains in the free plan list, instead of being automatically move to the annual email list.
It means that in optin builder a user remains always in the first list related to the first plan he subscribed to and won’t be automatically moved to another list if he changes the plan.
That seems to be a limitation.
How can I do to make the user change automatically from a list to another if he changes the plan?
Thanks.
Lamiaa
Hi Lamiaa,
Indeed this is how is working the optin builder right now with the user email list.
This is because the the option form the builder is made to collect emails base on leads element – https://i.imgur.com/52YtJDo.png this element can be configurate to collect the emails in the list you want – https://i.imgur.com/rkLIla7.png – https://forum.tagdiv.com/leads/ but not when you update the plan.
Thank you!
Thanks. But in this case if someone upgrades the plan, how do I ensure the continuation so he has access to the articles ? As far as I understood I need to add in the element the lead lists that can read content ..
How to do it?
Hi,
The list of leads will not affect the user, as all user data—including their current subscription plan—is securely stored in the database.
Thank you!
