Hello, the site with the problem is goriziaoggi.news. We suddenly have an issue with tagDiv Composer. Composer was working fine, also after update to latest version (we successfully edited and saved the modified pages), but now, without apparent reason and without any error message, it doesn’t save any changes anymore. We tested also creating new pages, with different browser version, and also completely cleared our caches – no success, if we add any element or try to modify an existing one, it loops forever without saving the change. We already tried to disable all other plugins. We have other sites, with the identical Newspaper version, and they are working fine. Could you please help? (we can provide full access).
Hello,
Please do a test using only tagDiv plugins -> https://i.imgur.com/j8q38If.png and see if you can make changes.
Also, please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Thank you Anamaria, we already tried what you proposed and verified Cloudflare configuration, to no avail – even with TagDiv plugins only and correct Cloudflare configuration, we cannot make any edit or create a new page and then edit it with TagDiv composer. This is a real issue for us, since we continually need to make small changes to our sites. We also tried disabling the protections. The only information we may add, is that the problem started suddenly in the moment we tried to modify the Social channel links on one of your Cloud templates that we downloaded and included in a new test page for us. Could you offer additional support? (of course we can provide all the access links and of course we can pay this support)
ok, we have an additional hint that may explain the whole situation – when trying to access the Cloud templates, we get: “Invalid reply from server endpoint”…
… AND we also tried resetting the registration key. The problem is the same, it’s like our website is for some reason blocked or something similar and we cannot access the Cloud library template nor perform any page changes. We do not think the problem is at our side, since as told we have other identical sites and all of them are working correctly, it’s something specific
Hello,
Please check this topic about “Invalid reply from server endpoint” -> https://forum.tagdiv.com/topic/cloud-library-not-working-4/
Also, we can take a look at this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin and cPanel URL and credentials
– a link to this topic to identify you
Also, please make a full backup to all files and databases.
Thank you!
I had faced similar issue. It had nothing to do with the Cloudflare rocket booster, but with the permissions of the file that it is used by the editor. Please reset your permissions in your origin. (The issue appeared after the update to 5.8.3)
