Tag-Div Composer infinite load since update from 8.5.1 to 8.6, today

Posted in: Newspaper
Post count: 12

i can’t launch ‘Edit with Tag-Div Composer’ anymore
since i update from 8.5.1 to 8.6, today
always infinite load

i use a child theme
i’ve installed nothing else today but this ‘Newspaper 8.6’ update

i tried :
.disable/delete/re install TD-Composer from 8.6 file or 8.5.1 or 8.0
.clear cache (wp super cache)
.switch to main-theme

.restore my provider’s backup to the last time it worked (january 2, 2018)
Strangely, I cannot go back to version 8.5.1
Each time, I always find myself with this version 8.6
I tried an another older date, but it’s the same, everything goes back except newspaper version staying at 8.6, is it normal?
should i force an install with 8.5.1 files ?

So here I am, I do not see what else I can do

i can provide you my login information, etc.
but the problem is there is a google authetificator

please help

(UPDATE : i tried too with all plugin desactived except ‘TD-composer’ = nothing change)
(UPDATE : i tried to downgrade WP 4.9.1 to 4.9 or 4.8.4 = nothing change)

Post count: 12

i think the problem is the update Newspaper 8.5.1 to 8.6

all I tried just above did not worked

and i got to change templates as soon as possible on my website very quickly

i think the only solution is to downgrade Newspaper 8.6 to 8.5.1

can someone explain to me or give me the URL where i will find the tutorial to do a downgrade of Newspaper’s theme, PLEASE???

Post count: 12

or someone can explain me :
WHY when i restore a backup from my provider (1 save by day)
it restores only Newspaper Version 8.6 ?

i tried a backup from 3 different days and it’s impossible to return to the version before 8.6

Should i contact my provider or it’s TAGDIV problem ????

Can someone answer me please ???? THANKS

Post count: 12

someone can explain me :
WHY when i restore a backup from my provider (1 save by day)
it restores only Newspaper Version 8.6 ?

i tried a backup from 3 different days and it’s impossible to return to the version before 8.6

Should i contact my provider or it’s TAGDIV problem ????

Can someone answer me please ???? THANKS

Post count: 23

Have the same problem and no answers

Post count: 12

someone help ?

Post count: 12

+ 18 hours after my first post
and no one respond me or try at least

are you TD-guys ignore my S.O.S. or what ?

Post count: 20688

Hi,

Sorry for the delayed response, there is no intention whatsoever to ignore any topic. But if you keep replying in your own post this will only refresh the topic, we answer from oldest to newest.
The composer issue could be related to insufficient resources, please check the theme system status and ask your hosting provider to make modifications to these server and WordPress parameters
https://forum.tagdiv.com/system-status-parameters-guide/
After this try the composer again and let us know the results. The backup should completely restore the website to a previous state, but it would depend on the configuration of the backup made (manual, plugin, server provided). Some useful information here
https://codex.wordpress.org/WordPress_Backups
http://www.wpbeginner.com/plugins/7-best-wordpress-backup-plugins-compared-pros-and-cons/

Thanks

Post count: 1

Hi Simion,

I have tried the above mentioned things, it’s not helping. Can you please let us know the root cause of this issue. I’m sure many more users will be facing the same issue.

Thanks,
Animesh

Post count: 20688

Hi,


@Animesh_007
The composer is tested with the new update and works accordingly. The new update simply improves the theme social part, and provides various fixes. There is no general issue with the composer.
If you tried the suggestions mentioned above related to the theme system status, please give it a try while having all plugins deactivated (except theme plugins)
In case the problem is still happening send us an email at contact@tagdiv.com and provide admin login information. We will take a look. Paste a link to this topic in the email.

Thanks

Post count: 26

I’m having exactly the same problem. But I’m still on 8.5.1

I did follow all suggested steps (including memory size, .htaccess, php.ini – everything).

got 2 replies from the support which weren’t really helpful (“try a default .htaccess”, “test the theme on a fresh wordpress install”).

I don’t want to spread any bad feelings at all, I just want the theme to work.

In my thread I wrote that I am even willing to pay somebody to get this running again (if a developer reads this).

I just installed the site, literally a hand full of articles so it can’t be any memory size or cluttered / exotic plug-ins & content.

Post count: 20688

Hi,


@AcarelTV
There are cases when certain server or configuration are simply incompatible with the theme or theme plugins, these are hard to investigate. The basic theme requirements would be these
https://forum.tagdiv.com/requirements-for-newspaper/
https://forum.tagdiv.com/system-status-parameters-guide/
If the recommendation was to try on a new install of WordPress, maybe the hosting provider has such a service to offer. Or you could do it, some guides here
https://codex.wordpress.org/Installing_WordPress
http://www.wpbeginner.com/how-to-install-wordpress/

Thanks

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