Hi there, I updated the Newspaper theme from version 8.1 to version 8.7. Before the update, everything was working very well but after the update to the latest version of the theme Tag Div Composer stopped working.
To be more clear: when I try to edit a page with Tag Div Composer the back-end never loads and I see a blank page. So, I can’t use the Composer at the moment. What could be wrong?
At first I thought it could be a caching issue, but I cleared the cache and put the site in development mode but that didn’t work. I also tried working in a different browser that I never use, but that didn’t work either.
Can you please help me find out what’s going wrong?
Any help will be much appreciated!
Hi,
First please make sure you have the latest version of the theme (8.7.2) and theme plugins, especially the composer plugin. The tagDiv composer is now version 2.1.
In some cases the solutions from this topic worked for blank pages
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
You could give those a try.
If there is still a problem, send us an email at contact@tagdiv.com and provide admin login information, FTP and cPanel access. We will take a look. Include a link to this topic in the email.
Thanks
Hi Simion,
I managed to solve the problem: it was a caching issue! Thanks for your help.
