Tag div composer problem

Posted in: Newspaper
Post count: 2
Romain
#232731
May 9, 2018 at 10:42 am

Hi, i’m not able to delete a ROW, please check this video. Anyone have the same problem ?

Thanks

Post count: 20688
Simion C.
#232770
May 9, 2018 at 1:11 pm

Hi,

Something must be wrong, when you delete an element first a confirmation window should appear and as soon as you accept it will be removed
– https://www.screencast.com/t/1CagwPbA
Entire rows can be removed by dragging them to the right corner.

I would suggest that you first check the theme system status panel
– https://forum.tagdiv.com/requirements-for-newspaper/
If necessary ask your hosting provider to increase the allocated resources, according to the guide. Then check if the composer works properly.

If there is still a problem, please deactivate all plugins except theme plugins, check if this has any effect. Also test with a different browser to see if the same things happens.

Let us know the results.

Thanks

Post count: 2
Romain
#232775
May 9, 2018 at 1:25 pm

Hi Simion and thank you for your answer.

I have the same issu when i use the drag and drop function.

https://preview.ibb.co/gDxpZS/Capture.jpg

I have also tested without any plugins but the same result. Do you have other idea ?

Thank you

Post count: 20688
Simion C.
#232797
May 9, 2018 at 2:30 pm

We could take a look. Please send us an email at contact@tagdiv.com and provide admin login as well as FTP and cPanel access if possible. Also include a link to this topic in the email.

Viewing 4 posts - 1 through 4 (of 4 total)
The forum ‘Newspaper’ is closed to new topics and replies.