Tag Div Mobile Theme Fatal Error

Posted in: Newspaper
Post count: 27
Kozzi
#369646
Oct 18, 2020 at 7:04 pm

Hi

I have your latest version updated 10.3.7

When I try to activate the mobile theme I get the fatal error below

Fatal error: Cannot declare class Mobile_Detect, because the name is already in use in /nas/content/live/kozzi2020/wp-content/plugins/td-mobile-plugin/Mobile_Detect.php on line 23

Dan Kosmayer

Post count: 18283
Vlad S
#369810
Oct 19, 2020 at 4:57 pm

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 27
Kozzi
#370978
Oct 27, 2020 at 2:50 pm

Hi Vlad

I deactivated everything except the tag div plugins and amp — then try to activate the mobile theme and it still gives the fatal error.

This did work a few months ago when I was using it.

Dan

Post count: 27
Kozzi
#371025
Oct 27, 2020 at 5:38 pm

And yes we meet all the system requirements.

Post count: 18283
Vlad S
#371148
Oct 28, 2020 at 10:38 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

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