Hello Team Tagdiv,
Hope you have had a good holidays.
We are facing a problem since today.
We have the latest NewsPaper theme 12.6.2 on http://www.GadgetBridge.com and today morning when were editing the front page by clicking on edit with TD composer green button on top a problem has started to occur.
We wanted to add a link in the footer menu.
However as soon as we clicked save. Every resource in our (RAM, DISK iO and CPU) dedicated server went to 100%. We have lot of RAM and CPU cores, yet this happened. The site would just not open or respond because of that.
Upon looking the error logs we found this error – AH01067: Failed to read FastCGI header, referer: https://www.gadgetbridge.com/
Upon searching, found out it has to do with a plugin problem.
So, we carefully 1 by 1 from the server end renamed each plugin to deactivate.
As soon as we deactivated the tagDiv Cloud Library plugin, this website came back.
We rebooted the server and all resources went back to normal below 20%.
We thought it could be a plugin mismatch, so –
1) We deactivated all plugins and then just activated TagDiv ones like mobile, composer and all resources were fine. As soon as we activated tagDiv Cloud Library, the website went down again and resources went to 100%. We deactivated and rebooted, the website came back.
2) We have tried uninstalling and reinstalling tagDiv Cloud Library, that does not work. (all other plugins were deactivated)
3) We have tried going back to Newspaper 12.6.1 and activated that tagDiv Cloud Library plugin again same problem. (all other plugins were deactivated).
4) We have deactivated the tagDiv Cloud Library, and reactivated all others so some part of the website is working, however because tagDiv Cloud Library is not active, menu and other systems are not working and there is a naked code on every desktop page in header and footer.
We cannot figure out what the issue is and how to make it work.
Please help, how to solve this problem.
Best Regards
SP
We tried rolling back to version 12.5.1 as well and same problem.
Further investigation we found this error in the log as soon as we turn on the TagDiv Coud Library plugin:
AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class “td_resources_load” not found in /var/www/vhosts/gadgetbridge.com/httpdocs/wp-content/plugins/td-cloud-library/includes/tdb_functions.php:222\nStack trace:\n#0 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-includes/class-wp-hook.php(324): {closure}()\n#1 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()\n#2 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()\n#3 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-content/plugins/td-composer/td-composer.php(178): do_action()\n#4 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-includes/class-wp-hook.php(324): tdc_plugin_init()\n#5 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()\n#6 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()\n#7 /var/www/vhosts/gadgetbridge.com/httpdocs/wp-content/plugins/td-composer/legacy/common/wp_booster/td_wp_b…’
This error we got was when we rolled back the theme to 12.5.1
Hi,
Please let me know what php version you have
We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.
Thank you!
Hi Ana,
Thanks mailing you.
Also, we are on Plesk.
Sorry, missed this one. we were on PHP version is 8.0.3, we tried to go back to PHP 7.4 and 7.3 and still the issue was there.
We just came to PHP version 8.2.13 and then tried to turn on the TagDiv Cloud Library plugin.
Site went down, resources went to 100%. Found these errors in log file:
AH01067: Failed to read FastCGI header, referer: https://www.gadgetbridge.com/wp-admin/admin.php?page=td_theme_plugins
(104)Connection reset by peer: AH01075: Error dispatching request to : , referer: https://www.gadgetbridge.com/wp-admin/admin.php?page=td_theme_plugins
So I have had the same issue for over a month now. I emailed them about this and that first got told nothing was wrong. I’ve given them access to my cpanel and my website just so they can figure out what the issue is. I posted about this on the Forum and was told that it was not their problem. I get 503 and 404 errors as a result of the plugins causing problems. But I can’t see where the issue is because my hosting provider does not give me access to every log I need. It’s very frustrating to have a website that does not work.
Hello,
@SP1,
Please check this topic about your issue https://forum.directadmin.com/threads/errors-ah01067-failed-to-read-fastcgi-header-ah01075-error-dispatching-request-to.57478/ -> https://serverpilot.io/docs/error-failed-to-read-fastcgi-header/
Also, please contact us via email.
@jtoney, Usually, the 5xx is related to the server -> https://www.conductor.com/academy/http-status-codes/faq/server-error-5xx/
Thank you!
Hi Ana, hope all is well.
We went over the links you shared.
We have tried everything nothing works
1) OPCache enable/disable does not do anything.
2) Changing PHP max execution time does not work either
Enabling Cloud library plugin maxes out RAM and CPU, as soon as it is disabled, the website comes back.
We have already emailed you 4-5 days ago when you first asked, please ask someone to take a look.
Thanks
SP1 – same on my website. I can’t get them to understand that the plugins are causing the issue. It’s been like a month of the same results.
Hello!
@SP1 Please continue the discussion via email!
@jtoney Unfortunately, we do not provide support via calls or screen sharing apps.
https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Dear Bettina,
No one has replied on the emails. We have been waiting since 7 days now.
If you cannot let me know what the problem is or how to solve it, please let me know. We will move away from Newspaper theme.
We cannot wait for weeks to get a simple resolution that your cloud library plugin is corrupt and not working (as we moved to a fresh new dedicated server just to test it out as well, and there too it crashes the site), which is why our website crashes and without Tagdiv Cloud library header and footers do not work.
Really sad, that a 10-year-old customer who has multiple websites working on Newspaper with legit licenses has to wait for such a long time. Others on the forums are also complaining about this plugin that has bad PHP code in it.
I saw an email where they were going to be closed for 2 days. The last time they responded to me they said they could not get into my cpanel even though it was correct. I’m at a point myself where I need to start evaluating options to move away but what’s terrible is that it means basically starting over with a new builder. My hosting provider who was supposed to be helping me said that they are not doing anything else since they have figured out it was something to do with these plugins. Since I can’t see everything that’s happening I don’t know what processes causing it exactly. It’s a shame whenever you’ve paid $100 for this and it doesn’t work and there’s nothing else that can be done.
Usually it’s Bettina who always respond to something negative. Since there is a huge problem why not allow the people who are experiencing the trouble to work together with this developer to try to figure out how to make it work. Instead they don’t want to contact you they want to wait till the end of the day to send out an email so you spend more time waiting than actually getting work done.
Hello!
Try not to reply to the email as well, because we will try to reply from oldest to newest.
I’m sorry that you faced this problem. We’re so sorry for the inconvenience!
Yes, we had two days off, and our schedule may differ from yours.
We will try to get back to you asap.
Thank you so much for understanding!
Hi Bettina,
We have been suffering for a very long time now and no one should wait to get a resolution for a non-working of a plugin that is owned by TagDiv. Please check the email and take this up on priority please.
@sp1 last night they responded to my first email. I sent two emails almost back to back so they are not prioritizing issues. It might be another week before they respond to the second email. Last night’s response that came at the end of their work day said that they have not heard back from their developer. I’m not sure who that is.
Did you give up like I’m about to?
