We are experiencing an issue with the tagDiv Cloud Library plugin. It keeps getting deactivated automatically without any manual action.
What happens:
The plugin works normally during the day.
At some point (usually overnight), it becomes inactive by itself.
In the morning, we find it deactivated.
As soon as we manually click “Activate”, everything works again without issues.
Hi,
I will recommend making a full backup and updating the theme to version 12.7.5 and see if after that the situation still persists or it is resolved.
How to Update the Newspaper Theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know the results!
Hello
It happened again after theme update. Plugin is up to date also.
Hi,
I see, thank you for the details so far. Could you please create a staging environment and provide access to the wp-admin, along with cPanel or FTP credentials for the staging site, so we can investigate the issue?
If possible, please send the access details via email to contact@tagdiv.com. Also, include as many details as you can about the issue, it’s especially helpful to know if you’re using a child theme, any custom code, or additional plugins.
We’ll review everything as soon as possible and determine the cause of the problem, along with the best solution.
Thank you!
it happend to me also, it deactivated itself when my mariadb crash.
Hi frenasux,
If possible, please create a full backup of the website and contact us via email with the wp-admin and cPanel access details.
Additionally, if you can enable WordPress debug mode to collect the errors in the debug log file, it would help us identify whether there is any conflict or external interference causing the issue.
