We have a staging site at staging19.denverlifemagazine.com that you can take a look at, but the issue is when viewed on mobile the entire home page down to the footer does not render, and then when you try to scroll back up it freezes.
There are currently no other active plugins on this staging site besides the Tagdiv composer, cloud library, and standard pack since they require each other it seems.
Any assistance would be greatly appreciated, thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If that problem is still there, then please execute these steps:
1. deactivate TagDiv Composer
2. uninstall (delete) TagDiv Composer
3. clear cache (if a cache plugin is present).
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if a cache plugin is present).
Hope that helps you!
Thank you!
Hi Bettina,
Unfortunately this did not seem to work on the staging site.
The staging site currently has no other plugins active besides the Tagdiv ones.
Any other suggestions on how to help get this resolved?
Thank you so much for your heplp!
Hello!
We need to investigate why it is not working for you.
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
I sent in an email request last week and have not heard anything back yet.
Are you able to confirm you have received the information as I might need to resend the password link if it is expired?
Hello!
Please resend the email.
Thank you!
