Hi TagDiv team,
I’m encountering a recurring error when trying to edit a page using TagDiv Composer on my staging site.
Error message:
Error at zones: 6(models): 0[dom]. The model does not match the content. Current state has involved an issue. You could try an UNDO operation (CTRL-Z / CTRL+SHIFT+Z).
Steps to reproduce:
I open a page with TagDiv Composer.
After making small changes or loading a draft, the canvas goes blank and the error message appears.
Undo doesn’t resolve it, and I’m unable to proceed with edits.
Site info:
Theme: Newspaper (latest version)
TagDiv Composer: (latest version)
Hosting: BigScoots staging server
WordPress: [insert version, e.g., 6.5.3]
Site URL: [insert staging URL if possible]
What I’ve already tried:
Clearing browser and site cache
Undoing changes (CTRL+Z)
Editing from different browsers
Checking plugin/theme version updates
Would love help resolving this—I’m in the middle of relaunching the site and can’t make front-end edits due to this issue.
Thanks in advance!
— Forrest
HookedToBooks.com
Hi,
The zones are refer to header/content/footer zone.
Most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page, the next time when you try to edit it, you’ll get that error. The most simple and fast way to resolve it is to use a page revision – https://wordpress.com/support/page-post-revisions/
Also, please check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Thank you!
Thank you so much for the quick response. I have tried restoring the backups a few times, no luck, so I did reach out to support 🙂
