Dear support team,
the website of a client running the newspaper theme isn’t able to load the tagDiv Composer.
The process gets stuck at the loading screen. Please see this video snippet.
The plugin setup is quite stripped down.
I transferred the site to another hosting platform and get the same result.
Please advice!
Best regards
Matthias
Hi,
If you are using WordPress v5.5 or 5.5.1 make sure that you are using Newspaper v10.3.6.1
If the problem persists, please try the below steps:
1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png
2. delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png
3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png
4. Clear all cache from your website, host and browser ( for browser use force refresh Ctrl Shift R ).
If the problem still persists, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can use the Enable jQuery Migrate Helper in some cases this can help you to make tagDiv Composer to work.
Let me know the results!
Thank you!
Hi Calin,
thanks. Updating to the newest version did the trick.
I am running into other problems, though.
1)
After the update some sections at the theme panel are flickering/vanishing. Please see this video snippet.
What’s causing this?
2)
When editing the header template and adding/sizing the logo, the preview renders fine. The right template is selected via theme panel but the website doesn’t seem to render the selected template.
Please see this video snippet.
What’s causing this?
Best regards
Matthias
Hi msa1070,
1. usually this problem can be solve by setting the theme requirements or in some cases double them -> https://forum.tagdiv.com/requirements-for-newspaper/ also you need to have a good host.
2. If I’m right on your homepage you have set an individual header (individual settings will overwrite the lobal settings), for this you need to edit the homepage with tagDiv Composer -> https://i.imgur.com/v8dRil9.png, click on manager and make sure that you have set there the global header -> https://i.imgur.com/UX89FA8.png
Thank you!
Hi,
1)
Ok. Should that section be visible?
2)
Thanks, that helped.
Another thing popped up:
The template of the category page has a background image placedholder assigned. Where to set the image for each individual category? Please see this video snippet.
Best regards
Matthias
Hello !
1, Yes, that would be visible.
2. You will have to set that background image from here: https://i.imgur.com/MBK1BGs.png
Thank you !
