My client’s home/front page is http://www.travlifestyle.com and that page was created using TagDiv Composer/Newspaper Theme.
We made a recent edit using the TagDiv composer to the same page, and since saving it can’t be editing using tagdiv – it just endlessly shows the grey page/loading wheel, but not any page content!
Tried creating a new page and tried to edit with tagdiv and it still does not load the composer. Any urgent help would be greatly appreciated – as the most recent change has also hidden the Global header (desktop & mobile.
Hi,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also we have a guide for how to investigate this problem and fix it -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thank you!
Thanks Calin – the deactivating of all plugins and clearing cache didn’t work unfortunately.
I read through the guide you sent and think it might be problem 5) The model does not match the content, because right before TagDiv stopped working – we added “Raw HTML element” to the sidebar (we were trying to put an ad-link there and didnt realise it saved).
Can you please explain how I solve this using the solutions suggested (I pasted solution below)? It suggests to ‘Clean the code’ – what does it mean by that? It also recommends ‘recreating the element with TagDiv’ but the entire page and composer is not loading. I cannot even create a NEW page using tagdiv composer to rebuild it. Please – can you provide urgent advice and help? Really need to be able to use tagdiv (particularly to restore the disappeared header). Thanks so much Calin. Look forward to hearing from you.
Cheers
Solution:
You can fix this in two different way:
Clean the code. Recreate the element with the tagDiv Composer. If you need to add other items that are not present in the tagDiv Composer elements list, please use a “Column text” element.
If you already added custom HTML code inside a “description” section inside a tagDiv Composer item, make sure it’s clean and correct (no missing tags). Also, please consider removing it. We recommend you to do not insert HTML code in the page builder as it may cause issues and affect the way tagDiv Composer is functioning.
Hello !
We need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
Thanks so much — I have emailed directly and hope you can help. Cheers!
