Hi there,
The TagDiv composer has stopped working on my site http://reallifewellbeing.com/
I have checked the points from the following post: https://forum.tagdiv.com/tagdiv-composer-not-working/
Based on that article:
1) I do not see that error
2) I added the code to the htaccess file
3) I do not see that error
4) I updated the wp-config with the memory allocation
5) I do not see that error
I also cleared the cache.
I also deactivated and reactivated the TagDiv Composer plugin.
Please could you help?
Many thanks
Hello !
I would start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results !
Thank you !
Hi Vlad,
I have just tried this but it has not made a difference. I still see a grey screen with a constant loading symbol.
Many thanks,
Emma
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
Thanks Vlad, have sent the email.
Hi team,
I have been struggling with this issue since end of October and still do not have a fix. Yes, there was a lot of issues getting you access to my hosting site, but you have had this access somce 25th November, and since then I have heard nothing, despite many emails asking for an update.
PLEASE can someone help and resolve this issue.
Thanks,
Emma
I also have this issue. I am unable to save the majority of Composer changes for my homepage as the save icon just keeps rolling. I have completed ALL troubleshooting options at my end, my host server etc. Since 25 Nov I have been communicating with tagDiv via email (as requested with all relevant info) and still do not have a fix or any reply communication in the last 7 days. Therefore it is unclear whether the issue is still being addressed. The error has now been present for many months.
Hi wisey and tamsin_lechner
Please let me know if the last theme version is not solving those problems?
If not, what I recommend is to make a full backup and send a new email with all details and access to cPanela and wp-admin were to set in the subject REQEST TO TEME DEVELOPERS and the email will be pass to one of our developers.
Thank you for your understanding!
Hi Calin
I have successfully updated to WP 5.6 and then Newspaper 10.3.9.1 but this has not fixed the Composer saving problem – I still can not save Content/Block changes on the Home-Front page. The icon continues to spin as before.
I will email you the requested information noting the new subject line – but please note you already have all my credentials etc etc since Nov 25.
Tamsin
Hi Calin,
The latest update has also not fixed the issue for me – the tagdiv composer does not load so I cannot make any changes.
I will email the information across, but as Tamsin says – you already have all of this information and a developer was working on it up until 25th November, but since then no response.
I will send the email now.
Many thanks,
Emma
Hi tamsin_lechner and wisey, we’ll check your email and see shat can be the problem. We’ll reply via email.
Thank you for your understating!
we have same problem
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.
Thank you !
