Hello,
This morning the site worked fine. I tried saving on the front page using the TagDiv composer and it gave me an error. Now I am unable to edit the elements, move anything around, the front page is broken. I keep getting this error message:
getSourceCol Error: The column model id not in data! Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
I’m at laudlinx.com – a very simple news site, the bottom portion is also broken – all happened after attempting to save. Apparently my host, Bluehost, found an error with the TD plugin in the log. Please advise as this site is continuously updated throughout the day.
Hello…is there an issue with the theme? An update I am unaware of? The TagDiv composer will not let me update or add anything. It is a news site so it is updated regularly…but at this point the front page is totally stuck. When you try to update a block you get an error. If you try to move an element – error.
Hello,
In most cases when you get a similar message, then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
Also, if you have other extra plugins, please deactivate them, clear the cache and see if the problem persists, you can do this on a staging website, you can try to create a new page and see if you get the error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also after trying the steps from our guide you do not get any good results, You can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel and credentials. We will take a look. Include a link to this topic in the email.
Thank you!
