Since last Friday, the composer is not able to load a (cloud) template or site. It stucks at the loading circle animation. The console shows the following Error:
Firefox: Uncaught SyntaxError: JSON.parse: unterminated string at line 1 column 12201 of the JSON data.
Chrome: Uncaught SyntaxError: Unexpected end of JSON input at JSON.parse
What I tried:
- Deactivated all Plugins (except the tagDiv ones)
- Deactivated the Childtheme.
- Followed the guide tagDiv Composer not working
When I first run into that problem it was not urgent to respond to that but in the meantime for some reasons the header disappeared from one of our templates, which makes it crucial to get composer to work.
Thanks a lot!
Hi,
The problem that you are reporting it can be from more causes:
One of them is when you are using an older theme version then Newspaper v10.4, with WordPress v5.7 or bigger, the last version is Newspaper v11. -> https://themeforest.net/item/newspaper/5489609 -> https://i.imgur.com/Rm5ZxMZ.png
Some times it can be from a plugin conflict (I saw that you checked those steps).
Also sometimes it can be from some changes made in cloud templates or pages, usually this situation can be checked be removed all cloud template and check again, if the problem is not persisting, the it is from a corrupter cloud templated, this need to be identify and use the revisions -> https://i.imgur.com/PCErPaJ.png
Also if you want we can take a look at this problem, for this please make a full backup and contact us at contact@tagdiv.com provide wp-admin and cPanel, also please include the link of this topic in mail.
Thank you!
Hi Calin,
thanks for your reply. The versions where both up to date when that happened and they are still.
None the less, I did as you recommended and sent a mail to contanct@tagdiv.com with the data you need.
Thank you!
