My hosting company has confirmed that TagDiv Composer plugin is causing a conflict with all email that is sent from our website, http://www.mauimagazine.net to our email. This is a big problem. Can you help resolve the conflict? Our webhost is GetFlyWheel.com and we are on mid-range plan (not the cheapest) so they give us good tech support.
This is GetFlyWheel’s report on investigating the email problem at the server level:
“The issue is stemming from tagDiv composer plugin. Using the latest backup of the live site I created a clone, to rule out server level issue, but the problem persisted. On the clone, I started deactivating plugins one at a time checking the form sending. As soon as the tagDiv Composer plugin was deactivated, emails started flowing. http://flywheel.link/8496cc8256d8
Try deactivating the plugin on the live site and see how it goes. Let us know if we can be of further assistance.
There are no logs that we can provide that will assist. As mentioned earlier, we ruled out server-level issues by cloning the site over to a new instance and then disabling plugins one-by-one. If it was a server level issue then we would be able to provide some type of logging.
This is probably not a lot of information to go by but I am sure once you contact the theme developer they will be able to assist. They can also get in contact with us if it turns out there is some info that we can provide.”
CAN YOU HELP WITH THIS PROBLEM? We love your theme and do not want to switch to a new theme. 🙂
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hope this will help you!
Thanks.
Hi, My host says this: “I have gone through that list and did have to make a couple of changes to your config to match with what the developer asked for.
Let us know if anything else is required.
Server requirements:
– WordPress 4.0 or later thumbsup WordPress 5.2.2
– Apache or Nginx thumbsup We use Nginx
– php.ini memory limit: 40MB (recommended: 96M)
– PHP version 7.0 or greater (recommended: PHP 7.2) thumbsup PHP 7.2
– MySQL version 5.0 or greater (recommended: MySQL 5.5 or greater)
Our theme requires that the GD Library and mbstring php extensions are enabled on the server.
WP Memory Limit: This parameter sets the amount of memory used by php and by default WordPress can go up to 40MB. To avoid Memory Exhausted error this parameter should be set to at least 256MB and this can be done from WordPress wp-config.php file.
define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); thumbsup Changed to 256MB
WP Debug: It is an option intended for development, it controls the reporting of some errors and warnings. It may display unwanted messages so you should disable it on your side. The default value is false.
define(‘WP_DEBUG’, false); thumbsup Set to False by default
Php.ini parameters
— max_input_vars = 5000 thumbsup I upped this from 4000 to 5000
— max_execution_time = 300 thumbsup Increased to 300 from the default 30
— post_max_size = 50M thumbsup
— upload_max_filesize = 50M thumbsup Already set to 300M
Hi,
If there is still a problem, please just let us know!
Thank you!
