this plugin keeps shutting down my website when i deactivate it everything works well
how do i solve this problem?
the plugin has a bad effect on my website, please help
I have a similiar issue with tagdiv , make error and not can use it , i not can change categories to the blocks in home page
it’s horrible, i have 3 websites connected to the same hosting and whenever this problem happen all the other website go down, so lets hope we got an answer for this problem
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
This could be a plugin conflict so please try to disable all plugins before attempting to install the theme plugins. Most likely there is a plugin causing the conflict.
Let us know if you still encounter the issue.
Thank you!
hello, my webiste and hoting meet all the requirments but it’s still sutting dowm my whole websites
Hi,
Please make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
details sent
Hi,
If you imported some cloud with a video playlist or if you have some video playlist set on your homepage, then make sure that you have set in theme panel the Youtube api key -> https://i.imgur.com/EzuYzoq.png -> https://forum.tagdiv.com/youtube-api-key/ and there should be no problems. If the YouTube api key field is not display in theme panel, please make sure that you have Newspaper v10.3 installed if the problem persists, deactivate tagDiv Composer, delete it and install again the plugin from Newspaper > Plugins -> https://imgur.com/iVuqltC
If there is still a problem, please provide some more details.
Thank you!
hi,
sorry i don’t use video in my website.
the hosting isn’t a problem, i contact them while the problem was occurred and the told me that its coming from a plugin that i’m using in my website (tagDiv composer). its using using many sources.
just to mention that i’ve been using the hosting for over 3 years now with 3 other active websites which receive a lot of traffic everyday and i’ve never faced such a problem, this issue started since the day i installed the theme and tagDiv plugin, so please i would like a solution for this problem as soon as possible or otherwise i would like a refund because this theme is having a huge negative effect on my other websites( my business) because of this plugin in problem i’ve lost money and traffic dropped for about 40%.
regards
Hi,
As I know the problem with tagDiv Composer on your homepage is solved -> https://i.imgur.com/HMAPTDA.png
If you have other problems, please let us know!
Thank you!
hello,
please note that its not my website link that you just posted ,i’m still facing the same problem
Hi rajjanmed,
Sorry, this was from italsat, was my mistake, sorry!
Please make a full backup to your website and data base and update it to Newspaper 10.3.1 and check if the problem persist.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please check the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/
Also if there is no answer to your email is possible that your email to get in our spam, please let us know your email address.
Thank you for your understanding!
hi,
sir i updated the theme and and all requirements meet my hosting and website, but its still not working
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you!
