Hello!
I could really use your help!
I’ve set up a new website using WordPress (on GoDaddy hosting), installed the theme with all required plugins, and successfully imported the demo content. The site is working fine, and I can create and edit posts.
However, whenever I click on TagDiv Composer, I’m redirected to an error page.
Here are some additional details about my environment:
Hosting: GoDaddy
PHP version: 8.3.20
Database: 10.6.21 MariaDB
htaccess:
php_value max_input_vars 5000
php_value max_execution_time 300
php_value post_max_size 50M
php_value upload_max_filesize 50M
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
<IfModule mod_headers.c>
Header always append X-Frame-Options SAMEORIGIN
</IfModule>
I’ve followed all the recommendations in your documentation, including plugin activation, memory limits (256M).
Could you please advise what might be causing this issue with TagDiv Composer and how I can fix it?
Thank you in advance for your support!
Hi,
Make sure that all settings from our guide – https://forum.tagdiv.com/requirements-for-newspaper/ are set like that including this code – https://i.imgur.com/C7n3fBU.png
I hope this will help you!
Thank you!
Thank you for your reply!
As I mentioned in my initial message, I’ve already followed all the steps from your guide (https://forum.tagdiv.com/requirements-for-newspaper/) and applied the exact settings shown in the screenshot (https://i.imgur.com/C7n3fBU.png).
Despite this, the issue remains — when I click on TagDiv Composer, it redirects me to an error page.
Could you please take a closer look or let me know what else I can check? I’m stuck and would really appreciate your help resolving this.
Hi,
Ok, in this situation it will be need to contact us via email at contact@tagdiv.com and you’ll need to provide temporary wp-admin and cPanel access. We’ll check it as soon as possible. Also, include the link of this topic to intensify you faster.
Thank you!
