The TD Composer worked fine for several weeks since I started using it. I had created and edited several dozen pages without any problems.
Now – for no reason and without any changes to the theme or any plugin – it doesn’t even start.
When I click ‘Edit with TD Composer’ on any page, the page goes blank and nothing happens.
No error message or anything.
Just the blank page with ‘…..post.php?post_id=6843&td_action=tdc&tdbTemplateType=page’ in the URL.
Please help. This is a live site with many clients visitig each day.
I need to edit the content but right now I can only edit posts but no pages!!!
Stefan
Hi,
Please make sure that you do not have any plugin conflicts, please deactivate all non theme plugins, clear all cache and try again.
Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps;
Also please check our documentation for When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you!
Hi Calin,
This is a very generic reply which could fit almost any question.
As I said: It was working perfectly before. I didn’t change anything since then:
No WordPress update, no theme update, no plugin installed, no manual code change, nothing. Not even a new page created. This is what worries me.
Of course, if I had changed anything since it worked, the first thing I would have done is undo what I changed. But I didn’t do anything. The TD composer simply stopped loading.
Here some additional info if it helps:
Theme version: 9.2.2
PHP version: 5.4.45
Wp version: 4.9.9
Have you ever seen this type of blank screen when launching the TD composer?
Is there any ‘debug mode’ or anything that would make the composer give more information about what is going on? I don’t get any error message.
Please try to help me. This is really serious. It is a live site and I cannot edit any of the pages although I didn’t chnage anything!
Hi,
Please follow the steeps from our quid
– https://tagdiv.com/newspaper-theme-requirements/
Please add this code in .htaccess ( this should fix your problem )
-> https://www.screencast.com/t/mPVoJqGyAPF
Also the php version that you have need to be update.
Thank you for your understanding!
Hi Calin,
Now it works.
As you recommended I have updated to PHP 7
and then added the line SubstituteMaxLineLength 10M to the mod_substitute.c-section in the .htaccess file
This solved the issue.
Thank you very much!
Regards
Stefan
