I have bought the newspaper theme on 2024 and I tried to installed the TagDiv composer. I tried multiple times to forums and the support team even the email to the support but receive the exact reply from them. When I was click on the “edit with TagDiv” its always showing 404 error. What is that mean and how it works I want the solution. Please help me out. Money wastage on Newspaper theme. I will share the negative review.
Hi,
First of all, thank you so much for being one of our customers — we truly appreciate your support.
Regarding the issue you’ve raised, I’m not sure if it started recently or if it’s been there since you first purchased the theme (which was about a year and a half ago). If it’s been present from the beginning, I’m genuinely surprised it wasn’t addressed earlier, as it’s a fairly general situation that we usually resolve quickly.
On the other hand, if this is a new issue, I do want to mention that your message about leaving a negative review feels a bit unfair, especially considering that your support period expired some time ago. We’re always happy to help where we can, but framing a review as a condition for support can come across as coercive, and we prefer to work through issues in good faith.
That said, we’re here to help however we reasonably can. Let’s see what we can do to get this sorted for you.
Please make sure that all the theme requirements from our guide are properly set: https://forum.tagdiv.com/requirements-for-newspaper/ In particular, double-check this configuration: https://i.imgur.com/Z9zCgkb.png
If that doesn’t resolve the issue, try switching your permalinks to Simple/Plain. Sometimes, depending on the host, you may need to contact them to enable pretty permalinks properly.
Also, could you please test the theme with only the tagDiv plugins active (disable all other plugins temporarily)? This will help us check if there’s a plugin conflict causing the issue.
Let us know what you find. Thank you!
