Hi, I was installing one of the themes demo and I received this error. The importer will try to recover and continue to install the demo after you click on this dialog.
Steps to troubleshoot
-Check the permissions on your upload folder
-Please make sure that WP_DEBUG is set to false in wp-config.php
-Contact customer support via email contact@tagdiv.com
Please guide me what needs to be done so that this doesn’t cause any issue.
Hello shubhraj56,
Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks for the message!
Thank you for the reply Catalin.
I installed the theme via wordpress. Is it necessary to install via FTP way ?
As far as untested plugins are concerned I removed them before I installed newspaper.
Hello shubhraj56,
We recommend the FTP method because this is the surest method in this case. Please check this guide from here -> https://forum.tagdiv.com/install-via-ftp/
Thanks for your understanding!
