Hi,
My Newspaper version theme is 9.7.2. and his plugin is updated. By i have this message in theme panel : “This version of the tagDiv Mobile Theme plugin is not supported by the current activated theme!
Please make sure you’ve updated the theme properly! Follow this guide”. Why ?
Thanks for your answer
Hi,
This error appears because the theme was not been correctly installed/updated. You need to remove the theme and add it again according to our documentation. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps and let us know how it goes!
Thank you!
Hello, that’s what I did. Two times. Without result Always the same problem.
yannc04,
Not sure if this helps your situation, but I was encountering a similar problem and what I did was delete the theme folder via ftp and then place the new version of the theme in the themes folder and that worked for me.
Hope this helps!
Hi,
Hello, I deleted everything via ftp, plugins and theme newpaper. ten times. Always the same after installation. I’m deseperate.
Hi,
@yannc04 Reinstalling the theme and then the mobile plugin from the theme plugins panel should work – http://prntscr.com/nrpqcz
However we could take a look at it if that doesn’t work, send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP. Include a link to this topic in the email.
Thanks
