tagDiv Mobile theme plugin won't activate

Posted in: Newspaper
Post count: 35

I have looked at previous posts on the same subject and tried my best to follow the directions that were given to correct the issue, but when I try and activate the plugin an error message pops up saying “PLUGINS DISABLED AUTOMATICALLY The following plugins were disabled because they are incompatible with this version of Newspaper.”

I have double-checked the version of Newspaper and am running version 9.1. I have deactivated, deleted, and reinstalled the most recent version of the plugin from the tagDiv website with the same error occurring. I am at a loss for what to do, and would really like to create a mobile-friendly interface for users.

Post count: 35449

Hi,

The mobile theme is in plugins folder.
If you don’t have this plugin in download please go to Themeforest login, and download all files ( https://www.screencast.com/t/1Sw5UyUBSxTY ); also please notice that you need to use the mobile plugin that come with that version of theme.

After you install it, if you go in Newspaper>Theme panel> Mobile theme ( https://www.screencast.com/t/P2cvJiWB0Q ) you should see it.

If you want to deactivate the theme mobile go in Plugins, and search for “mobile” ( https://www.screencast.com/t/h2T3emHI91 ).

Also please check our documentation about The Mobile Theme -> https://forum.tagdiv.com/the-mobile-theme/

If this is not working please deactivate all non theme plugins, clear all cache and try again, it can be a plugin conflict.

Let me know the results!

Thank you.

Post count: 35

Hi again,

I had already tried doing all the things suggested. I redid the steps though just in case I had missed something, and I still have the issue.

Literally deactivated ALL of my plugins, deleted the mobile plugin, redownloaded it from Themeforest, deleted cache, reinstalled it, tried to activate it, but it still won’t activate.

Post count: 35449

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

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