Hello there,
I have tried to use the tagdiv social counter (at the very bottom of my site on the link below) but it claims I have no FB followers:
http://citysavvyluxembourg.com/
but I do 🙂
https://www.facebook.com/CitySavvyLuxembourg/
Please help!
Hello FarrahGillani,
In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.
1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.
3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.
Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.
Hope this helps!
Thank you for the message!
Nope, still not working 🙁
i think you need facebook app id and secret key then the page ID and not the page name
Hello FarrahGillani,
If you have checked all the steps that I gave you above and if you have followed all of this and if your problem is still there, please send us an email at contact@tagdiv.com with your credentials (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for the message!
You are right!! Thank you – all sorted.
