Hello,
It’s an emergency. I’m supposed to launch my media on sunday and i’m facing a problem with my TD Composer.
Many of the options doesn’t work. For exemple, I can’t get a previsualization when I click on the screens icons, of tablets, smartphone or desktop.I can’t neither delete a row or a block. When I click on delete, a black layer appears then nothing … like an empty pop-up. And the block element stills there.
Even when I delete the row with the css option “hidden”, I put a new element (block or grid), i can’t, few seconds after, change it again. The modification sticks on row or column, but no way to change the element.
I don’t think it’s a plugin conflict because i didn’t install a new one. I already worked with those I have without any problem.
How Can I Solve that ?
I have to design the main page for sunday. I can’t wait for the weekend !
Hi MehdiAlioui,
We can provide support only in our support hours and these are Monday – Friday:8:00 AM – 17:00 PM (GMT+2).
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
In most cases this problem is from plugins. Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
