Hi there,
Firstly thanks for the theme, it’s awesome. I’m a complete web novice and really happy with how much the theme has helped me get to grips with things. Thanks for that.
Having a problem with the Edit Content button in the Element “Text with title”. Clicking edit content brings up the WP Editor window, and the loading circle just continues forever and it never loads. No idea why and no idea where to start with fixing it. I’ve done the usual reinstall plugins, try different browsers, different pcs and different user logins, but no joy.
Image of the issue: https://ibb.co/bWJquk
I did a google and the only result I can find is this thread: https://forum.tagdiv.com/topic/td-composerelement-text-with-title-problem/
My theme system panel looks ok. The home site URL being different I have been told is 100% not an issue by my friend who does the hosting, and the button did work a week or so ago.
Image of theme system panel: https://ibb.co/fh7N75
Any help appreciated. Happy to create a temporary login. I’m a complete rookie, so go easy please, lol.
Oh, and when I’m on the dashboard, if I hover over my homepage/site name in the top left, it gives me the drop down with the options for “Visit Site” and “Theme Panel”. Theme Panel is in bright red text…it feels like it’s trying to tell me something? I don’t know if that’s useful information or not.
Hi,
Thank you for your appreciation. The theme panel seems to be in order from what I can see. What you can try is to go to the plugins section and deactivate all other plugins, except tagDiv composer and other theme plugins. Then test to see if everything is working properly.
If it does not, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.
Thanks
Thanks for the reply.
I tried turning every plugin off except for tagDiv Composer and tagDiv social counter, no luck.
I shall create an admin account and make contact,
Thanks.
Dave
Hi Ds,
How you solve this item?
I try support for the same… but I need solve this urgent.
Can you tell me?
Hi,
@monoazulweb If you have tried the suggestion provided above, and the theme system status is according to the recommendations, there should be no problem using the tagDiv composer
– https://forum.tagdiv.com/system-status-parameters-guide/
You can send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.
Thanks
The way I fixed it was as follows –
Create a temporary test page (do NOT use a page you are planning on using at some point in the future).
Go into the page with tagdiv composer. Place a couple of elements, including the broken “Text with title” element. Save the page and return to the wordpress backend.
Now load the page in the old Visual Composer and make edit the “Text with title” element in there. Save the page. It might break the page doing this because they aren’t compatible. Now load the page again in the tagdiv composer, and the Text with Title element should now work properly.
That’s how I did it, and all the information I know. I did email it back to the staff to see if it helped. It’s like using Visual Composer somehow reset it, which doesn’t make much sense but now it works for me.
