Category codes and exclusions are showing in the Home Page blocks in Classic Mode. According to your colleagues at Visual Composer (WP Bakery), it’s your fault. What’s happening and how/when will it be restored to normal. /Users/Easely/Desktop/Screen Shot 2017-07-12 at 15.50.01.png
Hello Easely,
You should provide your website URL so I can take a closer look at it. Also, notice that if your page was made via Visual Composer, this page cannot be edited with TD Composer which is our new page builder. -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
If is not what you mean, provide more details about your problem and provide some useful screenshots so I can identify the problem.
Thanks for the message!
I replied to your email Catalin. I cannot see how I can add a screen shot here. Tried above but clearly hasn’t worked. The website is kayhalife.com
Hello Easely,
Please provide there the link to this topic so we can quickly identify you. Also, you should provide your wp-admin so we can take a closer look at your backend.
Thanks.
Seems Catalin that my responses to your email, including admin access to kayhanlife.com are not getting through yet it seems to this hapless client that there’s no way here to attach the screen shot you’ve asked for? Please elaborate? Yours sincerely, Corrie
Hi,
Please note that the Visual composer provided in the theme package is working as intended with the theme. If you are not using this Visual composer version, please do not update the plugin directly from the author until it is officially supported by the theme.
When a new update is available for Visual composer, we will test it properly and only then include it in the theme bundle. This will ensure that it will be fully compatible with the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
– https://forum.tagdiv.com/topic/visual-composer-update-21/
Thanks
Dear Simion C.,
I have NEVER updated VC other than when it shows up in Plugins as requiring an Update or when tagDiv/Codecanyon/Envato do similar!
So, I am still needing to learn why it’s not working as advertised – and as detailed in the attached screen shot:
Screen Shot 2017-07-12 at 15.50.01.png
You have an Admin login. Have you availed yourself of it yet?
Kind regards, Corrie
How do I attach links and screen shots? The link just sent (twice) disappears on Submit and according to Catalin, the attachment I keep sending is not readable: making tagDiv the only destination that cannot receive an Apple Mac screen shot.
Hi,
The Visual composer will work as advertised, if you are using the version provided with the theme, or maybe the same version of a purchased Visual composer editor.
The Visual composer version currently included in the Newspaper theme bundle, is version 5.1.1. This works properly with the theme and there are no problems like the one you mention.
If you are using the same version and have a problem with it, please send us an email at contact@tagdiv.com and provide admin login information. We will investigate this issue. Also paste a link to this topic in your email.
Thanks
I have already done all of this with Catalin! The obfuscation and delays at tagDiv are unbelievable. This issue is now more than four days old and you’re treating a customer – with two licences for this product – very, very poorly. Why wasn’t I given this email last week? It would have saved an enormous amount of time and heartache. Why hasn’t Catalin attempted yet to login to the site with the URL, ID and admin password provided last week? Why doesn’t your support site accept attachments? I will repeat the email to Catalin wight away. I sincerely hope you will then stop blaming the customer. As stated I have only ever updated when either the Newspaper theme Plugin page says so or when Codecanyon/tagDiv/Envato advise me to!
Hi,
Sorry for the confusion that has been created. We will reply by email as soon as possible.
Thanks
Thank you Simion C., Appreciated.
