TDComposer not loading

Posted in: Newspaper
Post count: 26

Hi, yesterday I tweaked the home page with the TDComposer. Everything was fine.

Today when I try to access the TDComposer I’m stuck with a infinite load screen. nothing happens. I didn’t change anything since yesterday.

I followed the instructions on another topic here in the support forum. Increased the memory in the wp-config, still no luck.

I didn’t get to set the paramenters in the php.ini and htaccess file as suggested yet. But honestly, I shouldn’t have to tweak these files just to use a theme.

How can I get the TDComposer up and running again?

Post count: 26

deactivated wp super cache due to a header warning, now the whole site is broken!! :O

Post count: 26

ok I double checked the wp-config for whitespaces. Still getting an error “cannot modify header information…”

it all started with the TDComposer not loading and me following the instructions to incraese the WP Memory in the wp-config.

Guys, I seriously need some help here. I bought the theme from theme forest with support.

Site still works though when I’m looged in but from the outside I’m getting a bunch of errors.

Post count: 26

ok I was able to restore the site through my provider again. I’m not going to touch the wp-config file again (obviously opened it with an editor which saved it in the wrong charset.)

Now we’re back to the infinite loading screen with the td composer. Any help here would be much appreciated.

Post count: 13

i had the same problem but reloaded a full backup and all ok now

Post count: 22421

Hello,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thanks

Post count: 26

Ok I will. Thanks for getting back.

Post count: 26

guys, is it possible to hire somebody on your end to take an in depth look at my problem. I’ll pay whatever it costs.

The responses I’m getting via support are a little disturbing…to say the least.

If not, if anybody reads this who is profitient with wordpress development and the newspaper theme please contact me via fotografiemagazin(dot)de
I’ve got a job for you.

thanks

Post count: 23312

Hello AcarelTV,

Unfortunately, we are unavailable for this kind of customizations, sorry! Usually, we recommend the developers from studio.envato.com. Please keep in mind that we are a small team which is focused on improvements of the theme and we cannot afford to make some custom works, sorry!

Thanks for your understanding!

Post count: 6

Well, same problem here. And nobody takes care… https://forum.tagdiv.com/topic/spinning-circle/

Post count: 23312

Hello welzepit,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Post count: 26

any news on this? …still got the spinning circle. Maybe there is some new evidence regarding this issue?

I went through the whole process of sending the link / infos / checklist etc. back then.

If there is anything new I can do please let me know.

Post count: 23312

Hello AcarelTV,

Do you have checked your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check this section and if the values are not okay try to increase them, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Post count: 23

I have the same problem. I managed to do a little editing this morning and went in to create a new sidebar widget, then went back to the page (it was to add to the front page) and the tdcomposer ceased to work – grey spinner and nothing else. I’ve been sitting here for 2 hours now trying to get on with my day’s work and am pulling my hair out.

I don’t see a fix for this issue in other posts on the same topic. This is worrying.

Post count: 23312

Hello brian7454,

Replied via email! If you need more assistance please continue to email.

Thanks.

Post count: 26

After months of testing and trying to find out what the problem was I found out how to get the composer back to work: I just simply did reset the theme panel!

Thought I’d put that in here if anybody does face the same problem and can’t find a solution. Try reseting the theme panel first 😉

  • This reply was modified 8 years by AcarelTV.
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