Hi,
We opened a ticket with the developers of The Events Calendar regarding a compatibility issue with your plugin, TagDiv Cloud Library:
“It seems like there is a compatibility issue between the tagDiv Composer plugin and TEC. It breaks the filter bar functionality (when I click show it doesn’t come up). It gives the exact same error as the issue a few months ago between TEC and ACF described here. This thread is about the date picker that broke when using the classic editor and ACF. It gave the exact same JS error. It was then fixed by TEC.”
The Event Calendar’s support has tested our client’s staging site as well as their own, and experienced the same issue in both cases. They are digging further into it, but asked us to get in touch with you, and see if you can shed some light on the JS conflict logged in the console, below.
We also see another customer of yours opened a similar ticket with you here. You say there that the plugin isn’t tested, and thus you cannot offer support for it. And we completely understand it’s not reasonable to try test with every plugin in the WP ecosystem. However, TEC is the #1 event plugin with a whopping 800.000 installations on their free plugin alone, and they have been around for many years. One would expect that qualifies as a plugin that arguably should be on your testing list.
We’re hoping that, together with TEC, you can create a solution for this problem. We had to postpone a part of an important launch for our client as a result of this issue.
Thank you.
Hello!
I understand your thoughts. This plugin has already been added to our list. We hope you can easily create your wonderful websites and use our theme with this plugin in the future.
Thank you for understanding!
Hi Bettina, thank you for the update and for adding the plugin to the list. Can you shed some light on the JS conflict logged in the console, of which we shared a screenshot in the initial ticket? With the information you provide, TEC can perhaps work on a solution together with you.
Hello!
We have a script implemented in our theme that extends the normal functionality of dropdown inputs. I think the conflict is there and it should be investigated.
Thank you!
Hi Bettina,
Is there a way to restrict the script extending dropdown input functionality affecting the events page? The Events Calendar asked me to find this out from you.
Thanks.
Hello!
We should investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Hi Bettina, thanks, have done so.
Has there been any further progress on this issue?
Unfortunately not at all, no releases to fix this issue. Quite disappointing.
