After I migrated my website to the main directory my theme suddenly gets deactivated and I lose all the theme settings, this has happened twice now with only few weeks between the two events.
I managed to restore the theme settings using the import feature and reactivated the theme using my key, however I don’t understand why its doing the deactivation suddenly and it is very inconvenient as the website is for a big company and I am embraced every time they come to me notifying me that the website is broken.
Hi,
Unfortunately, I do not know how exactly you have made your theme’s migration. Also, please notice that we cannot provide support for your migration, sorry! We recommend using the WP Duplicator plugin.
Thanks for your understanding!
Hi there, I have done many many WordPress migrations before with no problems at all, my question is not about the migration, my question is about the theme deactivating suddenly, I would appreciate if you could at least have a look at it, ask for some details that would be great.
Thanks
Hi,
Please notice that before each website changes or migrations, you should make a full backup to your database to avoid losing all of your data. If you have lost the theme’s settings for various reasons, notice that we cannot help you in this case, sorry! We do not have any bad reports in this case and the theme should not disable and lose the theme’s settings if it will correctly be used, sorry!
Thanks for your understanding!
Hi,
I am sorry if I wasn’t clear with my previous response, although I thought I was very clear that my files are fine and I am not having issues with the settings at the moment as I did do a backup of everything before I did the migration and I recovered everything. My issue is that the theme is deactivating (requesting the product key again) randomly, which is obviously.
Please provide support for your product as promised with the sale of this product!
Hi,
Did you have checked the error log (from your hosting provider, check the Cpanel)? What kind of error did you have received? It seems to be a problem with your database. Did you have respected all of the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Try to make new install to another sub-domain for testing and check the results.
Thanks for the message!
