Hi there,
I am trying to use Scuba Dive theme from Newspaper and it seems nothing is being updated. How do I update anything to do with the theme, including logo? I try and make changes and it is not working.
Will
Hello !
Please let us know what are the steps that you take in order to install the demo ? Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
If I give you the site details can you please fix?
Hello !
As mentioned above. Without knowing the steps you take and what is wrong it is impossible for us to help and find a solution. Please provide more details and a link to your website.
Our interest is to help you and make sure we fix this.
Thank you !
Hello,
I’ve disabled all plugins and issue persists. I looked at system status and I do not have caching on the staging site, and there seems to be a warning with memory limit:
40 MB/request – We recommend setting memory to at least 128MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
I increased it by adding to wp-config 256M and still issue persists. I have no idea what to do…
Hello !
We can take a look to see what the issue might be there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Thank you !
