i received the following email regarding tagdiv cloud error :
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, tagDiv Cloud Library.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.4.1
Current theme: Newspaper (version 10.3.4)
Current plugin: tagDiv Cloud Library (version 1.5 | built on 06.05.2020 14:38)
PHP version 7.3.18
i contacted my host and they said all they could do is deactivate the theme. they said to contact the theme creator..
when i go to my site on mobile it is showing a previously made FREE wordpress.com site instead of the newspaper-created one (which is what i see on my PC). PLEASE HELP – thank you
Hi,
Are you using mobile theme plugin ? if yes, please check this similar topic -> https://forum.tagdiv.com/topic/cells-bug-in-page/
If this is not what you mean, please provide me a link where I can inspect this problem.
Thank you!
no i am using a PC.
i don’t know if the two are related but on the same day that i got the email about a fatal error with the tagdiv cloud library plugin. i was also told by a tablet user that when going on my site instead of seeing what i see they are seeing old content from a previously made, free wordpress.com blog. (i know that my domain and/or host is not a newspaper issue but i think that due to the fatal error with the plugin my site is reverting to other wordpress content.) when i am editing my site on a PC it looks fine to me both in composer and when i click “view”, but after they told me i checked on my mobile and indeed my site is not showing anything related to the newspaper template. i don’t know what the error is, only that it says tagdiv cloud library. i had originally paid for help with customizations and someone from your team had been helping (and this occurred after they made a change – though i don’t know if it’s related). i emailed him about this 2 days ago but have not gotten a response yet. if you could help me figure it out i would appreciate it. thank you. grandbendbulletin.ca
Hi,
I just checked your website and now is look normal -> https://i.imgur.com/vrJMY98.png -> https://i.imgur.com/ERH4duP.png the single problem that I’ve seen was the logo, you get a 404 on it -> https://i.imgur.com/RTwdfin.png please check it -> https://www.youtube.com/watch?v=HXQQygkCCJo
If you can please provide some screenshots with the problem.
Thank you!
the logo was done by one of YOUR team members. on a daily basis i am having problems with this template. yesterday my entire site crashed and i couldn’t log on to my domain.. the day before i received an email saying “tagdiv cloud library fatal error”.. i don’t know how to include screen shots on the forum – pls. advise. thank you.
Hi,
Please end us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look and try to fix the problem, also we’ll continue with the discussion there. Include a link to this topic in the email.
Thank you for your understanding!
