We’ve had a problem with the theme panel not saving settings on one of our pages https://www.crossover.si/ for quite some time. It is only showing infinite scroll and nothing happens once settings have been changed. I talked to the hosting provider to check if .htaccess file contains a deny code and they said everything is fine and there is no security plugins. The cache is working correctly on the backend and security module is not blocking the admin-ajax.php request. I have deactivated all the plugins and activated them back again and nothing seems to work. Can you please provide a solution to this, as I don’t have any more ideas and this thread did not help: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
We are experiencing the same issue. Has a fix been issued or do we need to contact support as well?
Hi,
Please try the suggestions from this topic https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ because for example, for @aljazcad the problem was caused by the Wordfence plugin.
Thank you!
