Hello,
I am having problem with my website. I have increased all my settings like memory, etc on the PHP. I unplugged every plugin, I have even removed the theme and uploaded it back onto my site.
I keep running into the issue where when I try to go to the theme panel to customize my website it just times out and keeps spinning and never saves.
I am on day 2 of this being an issue and still not able to resolve the issue.
1) Although I updated on the settings, when looking at the system status, it still shows yellow for WP Memory Limit even though I updated it to 256mb. Why would this not be updating? I flushed my cache already.
2) I know it states to make the following false, but I noticed this on the backend, would this possible help this issue I am running into with the theme panel?
Advanced caching plugin. Inactive: Requires define(‘WP_CACHE’, true); in wp-config.php file.
Any insight or assistance would be great.
Hi,
Please make an overall check to your theme and ensure that you have respected all of the theme requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Regarding on PHP memory, if you cannot increase it you need to contact your hosting provider and request to increase it according to our guide. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can further investigate it closer your setup page.
Thank you!
Hello,
I have followed all required requests and suggestions and I unblocked the admin-ajax.php with my go daddy hosting.
However, I am still seeing this issue.
I am not sure what to do at this point. My website has been down for maintenance since Thursday and it is now Monday.
I unblocked admin-Ajax.php
I increased my WP memory limit, I unplugged all plugins to see if that could be the issue.
I’m kind of at a loss here on what else to do at this point.
Hi,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the CPanel access for more investigation.
Thank you!
