Hello again,
This is the second ticket raised, with no reply from the support. Maybe you’ve missed it, or do not have a solution yet. Nevertheless, it would be polite to let us know.
So, here’s a quick reminder, just in case you’ve missed my previous ticket.
We are having some issues with the theme, following the latest update, in particular, the loss of clickable area in some category cards. Some cards still have the clickable area on the full card, while others only on the text.
Location: Homepage (https://thevou.com)
Category: Fashion
The card lost the clickable area on the image and works on the text only: https://ibb.co/XzzZ19q
Category: Beauty
The card is still clickable on the image and the text: https://ibb.co/q0HWG10
Category: Lifestyle
This card has also lost the clickable area on the image and the text: https://ibb.co/6vdvfpx
Check this out, it looks really weird: https://ibb.co/tH9xST0
Kindly please advise,
Hi,
I see that you make 2 topics about the same problem.
Please check the answerer from this topic https://forum.tagdiv.com/topic/functional-issues-following-the-latest-theme-update-11-4/
Thank you!
Hi,
I have had very similar issues with each of the recent updates.
I’ve been using Newspaper Theme since 2014 and never had any problems until the last few updates, beginning with V11+. Since then, every update causes my theme options to reset to default. When this happened the first time, I had to rebuild my site completely, causing me a huge loss of time and money. (I had years worth of monthly backups but each of them gave an error message when I tried to import. I also had daily server backups, but again, they didn’t restore the theme options.)
After learning that lesson the hard way, I’ve been more careful to make full manual backups prior to updating the theme, and, now they work. But, I still have to import my backup theme settings and then go through the entire theme options/widgets/menus and make several other changes to restore additional settings, menu’s, widgets, etc… This takes several hours for every theme update.
Newspaper has always been a very stable theme and works great for our purpose, but at this point, I have to consider moving to another theme unless I can fix this issue permanently – obviously, I can’t continue to rebuild the site after each update.
Reading the forum, I see other posts similar to mine and still have not seen any definitive answers as to why this is happening. It’s been months now and several updates but still no resolution.
Is this an issue that you are actively working on a solution?
Hello @cc.mark,
I’m very sorry to hear this news and we don’t want the updates to cause this problem, and we’re trying to prevent them, but there are different cases because there are different settings for each server/website and plugins.
Also, in the last update, we introduced the option for backup before updating for settings from Theme Panel -> https://i.imgur.com/p7MAZEU.png
If you want for the next update we can offer you assistance to update, we will check together what could be the problem that occurs when you update and the settings from the theme panel are lost, but you need to have a backup made before.
Thank you for your understanding!
Hi Calin and Anamaria, I have followed your instructions, the issue persists. Can you please help us to sort it out?
HELOOOOO?????
HELLOOOOO??? Still waiting for an answer here
Hi Bruce Knox, please try to not reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
This is the forest time then I see a structure like that with our theme, so, we need to investigate to see if is a plugin conflict or is something from the theme. To check the website structure and see what chance it we’ll need wp-admin and cPanel access, if you agree with this, then please make a full backup and contact us via email at contact@tagdiv.com provide the details to access wp-admin and cPanel, also include the link of this topic to can identify you.
Thank you for your understanding!
An email with the requested credentials was just sent, please check and let me know.
4 days later, would you kindly give me an update on this issue, please?!!! No wonder people have to open several tickets in order for you to get back to them….
Hello!
I can see that my colleague replied to you. Please continue the discussion there!
Thank you for understanding!
Hi Calin N. and Bettina, my colleague has just replied to your email, the issue persists. We’re running the latest WordPress and the latest update of your theme, kindly have a look at the email we’ve sent you.
All-access credentials are in that email thread.
Best,
Hi Calin,
Hope this finds you well, we’ve finally found and fixed the issue so no need to proceed further.
Thank you for your help and excellent support!
Hello!
I’m glad that you solve the issue.
Thanks for the appreciation!
