Theme update broke my site

Posted in: Newspaper
Post count: 4
avincomp
#365607
Sep 18, 2020 at 4:10 pm

Hello,

I am using Newspaper theme version 10.3.4

I found that an update is available with version 10.3.6.1 but when I made the update my site was broken and a WordPress warning message shown. So, I made a roll-back.

How can I get the latest updated theme without any error?

Also, I have made some customization with the theme as per my requirements. So how can I create a child theme and keep my customization separate from the parent theme?

Can you make the current theme update and create a child theme for me?

Thanks,
S Sushant,
avincomp

Post count: 18283
Vlad S
#365760
Sep 21, 2020 at 8:45 am

Hello !

When updating please make sure that you are updating and re-activating the plugins too. If this still doesn’t work we recommend you the manual method to update: https://forum.tagdiv.com/how-to-update-the-theme-2/

For child theme you can take a look in our guide here: https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you !

Post count: 4
avincomp
#367372
Sep 30, 2020 at 12:13 pm

Hello!

Thanks for the response.

I followed the steps provided in the link for the theme update and once again it broke when I update the theme.

Can you do it for us? because we are still in the support period.

Thanks,
S Sushant,
avincomp

Post count: 18283
Vlad S
#367417
Sep 30, 2020 at 4:05 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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