Hi all,
This has happened to us twice now. When the theme updates (in this case, automatically), we lose every single Theme Template setting, even after activating the TagDiv plugins. The website is http://www.dutchreview.com
Last time we rolled back and had to repost at least five articles, lost comments, etc. Now that this has happened again it doesn’t seem to be a coincidence.
Why is this happening? And how can we get our settings back without having to do an extra load of work every time we update?
(Please note we have already reinstated some theme settings, but not all).
Hi,
For me your website is look like it is deliver the mobile version on desktop -> https://i.imgur.com/5qJ6nBR.jpg -> https://i.imgur.com/arB2T75.jpg so please clear all cache and check again.
What method did you use to update the theme? Did you checked our guide ?
If only the theme panel settings were removed, after you installed the theme plugins, did you loaded a theme panel backup?
Do you use child theme? Maybe you have set in it some custom changes that interfere or it can be an extra plugin that is interfering during the theme update.
The most safe option to update the theme in my opinion is still the manually theme update and is not hard to do it, all you need is FTP or cPanel access, you delete the old theme and you set the new one, after that you need to go in Newspaper > welcome and update the plugins (in case that those are not update automatically form welcome section, update them one by one from Newspaper> plugins). Using this method the chance to lost your settings will be minuscule.
Thank you!
