I tried to update to the latest theme and now my site is all messed up (sleepapneaworld DOT com).
I tried updating the these automatically. I generate a token and enteresd the token and it wouldnt recognize the token.
Then on the old theme it said update needed and I clicked on that and then the site became messes up.
Please help.
I restored the backup so the site is working again.
But I don’t understand how to get the automated update to work?
Is the automated update the best way to do the update?
I am following the directions here https://forum.tagdiv.com/how-to-update-the-theme-2/
I just tried updating with the FTP method and that also caused tons of errors on the website. I had to reinstall the backup.
What is the best way to update the theme?
what are the support hours
anyone there?
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
The support hours are Monday to Friday from 08:00 am to 05:00 pm as you can see here too: https://www.screencast.com/t/QvpVOd73
Also please note that support team is answering the topics from latest to newest. So if you keep replying to your topic you only make the waiting time longer.
Thank you !
