Hi, In Mobile view only, i SOMETIMES get – “There has been a critical error on your website”.
My hosting said “From what I can see from the error logs, there seems to be an issue with the theme. More specifically the file tagdiv-deploy-mode.php”
Hi dhsg,
The tagdiv-deploy-mode.php file has only a condition in it -> https://i.imgur.com/3L0Cpjm.png also most of the time those kind of problems can be resolved by setting the theme requirements https://forum.tagdiv.com/requirements-for-newspaper/ make sure that all of them are at least as in our guide.
Let me know the results!
I spoke to the hosting, (wpxhosting) and since at the time it was working (its an intermittent problem) they could not find out any fault or such đ
Hi,
Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can easily investigate this issue. Also paste a link to this topic so we can identify you. Let us know and we will gladly assist you.
Thanks!
More info from my host….
These are the related errors on the website:
2021-08-03 17:53:54.190397 [NOTICE] [25137] [149.62.205.209:31458#APVH_locality.guide] [STDERR] PHP Warning: require_once(/home/wokstare/domains/locality.guide/public_html/wp-content/Newspaper/tagdiv-deploy-mode.php): failed to open stream: No such file or directory in /home/wokstare/domains/locality.guide/public_html/wp-content/plugins/td-composer/mobile/functions.php on line 11
2021-08-03 17:53:54.190416 [NOTICE] [25137] [149.62.205.209:31458#APVH_locality.guide] [STDERR] PHP Fatal error: require_once(): Failed opening required ‘/home/wokstare/domains/locality.guide/public_html/wp-content/Newspaper/tagdiv-deploy-mode.php’ (include_path=’.:/usr/local/lsws/lsphp74/share/pear:/usr/local/lsws/lsphp74/share/php’) in /home/wokstare/domains/locality.guide/public_html/wp-content/plugins/td-composer/mobile/functions.php on line 11
I’m unsure what it all means though.
Hello,
If you contact us via email, please provide the information there, in this way my colleagues can help you effectively.
Thank you!
There is any issue gor 3-4 weeks for me.
Hello @bolanka,
Usually, this error appears when the requirements arenât set like in our guide, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) â https://forum.tagdiv.com/requirements-for-newspaper/
please increase all lower requirements and follow all steps => https://www.screencast.com/t/3eF7oKMSOr2J, this problem is when you use plugins that in turn require wp memory limit (WPML, revolution slider) each, in turn, requires 256 MB wp memory.
The easiest way to solve it is to double the wp memory limit.
Thank you!
The other issues is that it will cause a critical error with multi-sites, in mobile viewport.
Hello!
If you sent an email, then someone will take a look and reply to you as soon as possible.
Please be patient and continue the discussion via email.
Thank you for understanding!
