This version of the tagDiv Mobile Theme plugin is not supported by the current

Posted in: Newspaper
Post count: 71
delfinista
#327298
Jan 10, 2020 at 11:59 am

Hello,
I updated the theme, updated the plugin, tried both via the web and via ftp but the same problem always arises:

This version of the TagDiv Mobile Theme plug-in is not supported by the currently activated theme!
Make sure you have updated the theme correctly! Follow this guide.

I followed the guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/

But the same problem always arises.
How can I solve it?
Thank you

Post count: 35449
Calin
#327496
Jan 13, 2020 at 9:18 am

Hi,

Please make sure that you are using only the mobile theme plugin that is coming with the theme package.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins ( let only tagDiv plugin), also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

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