Hi my website is Mario Millions and the social counter is showing the incorrect value for twitter (lower on the page). It shows 0 but we have over 70k followers.
Hello mariomillions,
Please update the theme to the latest version of it which is 8.8.2 via FTP way, clear all the caches and check the results.
Thanks.
Why dont i see the option to update within wordpress? Where can i get my new file.
we updated the theme and plugins. We cleared cache. It still doesnt work. Our twitter count is incorrect.
Hello mariomillions,
Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.
Thanks.
Hi Catalin,
I’ve done this but now see:
tagDiv Social Counter – This plugin requires Newsmag v4.4 but the current installed version is Newsmag v3.3.1.
I’m worried that if I update everything to v4.4 it will break a lot of the site.
Do I have an alternative?
David
Hi,
You seem to be using the Newsmag theme, use the social counter plugin from it’s package at the time
– https://forum.tagdiv.com/newsmag-whats-included/
There is a check made when you install a theme plugin, if the plugin does not belong to the theme version you currently have installed it will not work.
So if you try to install the social counter from a newer or latest theme package while using an older theme version, there will be a message.
You should consider to update the theme, make a full backup before so you can revert to it if there are problems. If you follow the guide there should be no problems however
– https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
If there are problems let us know and we will try to help you.
Thanks
Thanks Simion, my worry is that the latest version of Newsmag might be very different. The new version of Newspaper was very different from the old with it’s new builder, is this the same change?
Hi,
The changelog for the theme updates can be seen at the bottom of this page
– https://themeforest.net/item/newsmag-news-magazine-newspaper/9512331
For each update the modifications and new features are mentioned.
There will be some differences but nothing major in terms of layout. It is always recommended to update both WordPress and theme when updates are available.
You could make a full backup to begin with, by a method of your choice. Then update the theme and the theme plugins you use (like Visual composer, social counter etc).
After you update the tagDiv composer plugin (our page builder) will automatically be activated. This may cause problems with specific Visual composer (now called WPBakery page builder) elements, in that case deactivate the tagDiv composer from the plugins panel.
Remember that you can tell us if you have problems after you update, we will help you.
Thanks
I’m having the same issue here at (removed)
The social counter is at the bottom. Twitter and IG follower count seems to have stalled. I updated Newsmag to 4.5 and the Social Counter Plugin to 4.4 (through the Envato Market) When I change the Twitter username to another one, I will see their accurate follower count, but going back to the correct user (BlogueCannabis) it reverts back to 294 while it is over 500
EDIT: Issue seems to be fixed. There seems to be a fetching delay in which I wasn’t able to see the new data even after clearing my cache. Follower count is now accurate. Thank you
