Hello,
My website is SecureBlitz Cybersecurity
I have an active license for the Newspaper theme.
However, for some months now, I have been unable to access the cloud library to create new templates for pages and posts.
I need your help on this.
Please find attached the screenshots of the error I get whenever I want to access the Cloud Library.
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Thank you!
I fixed the WP Memory Limit value but was still unable to access the cloud library.
Hi,
We can take a look, so please email us at contact@tagdiv.com and provide the wp-admin.
Thank you!
I just accessed it. I assume it was due to my internet connection. Thanks nonetheless.
Hi,
I’m glad that now you can access the cloud library.
Have a great day!
