I installed this version a couple of months back and am facing a weird problem. I cant change entries in the Newspaper theme / Theme Panel/ ADS box. I am trying to remove the ad currently placed in Article In-line and when I do that and Save, the cursor keeps rotating forever. I never had this problem before. I have disabled all the plugins so that is not the issue. What could be going wrong?
Hello,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.
Thank you!
Hi,
Open the browser inspector console window, check while saving the setting if there are any notices or errors present there
– https://www.screencast.com/t/X88GkCvR4
Theme panel issues such as the one you are having are caused in some cases by the server denying access to the admin-ajax file, providing a 403 on the file.
Or they could be caused by insufficient resources
– https://forum.tagdiv.com/requirements-for-newspaper/
Let us know what you find.
Thanks
Thanks for the help. The problem was fixed – it was a 403 error. To fix it, the Admin had to toggle the ACCESS bit in the MySQL database off then back on. That did the trick. Wonder why this had got messed up, I will never know. Thanks a million for pointing us in the right direction. Issue Closed
