Hi everyone,
I can’t edit my home page, keep getting this error:
Error at zones: 6(models) : 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
Theme and DB:
10.3.9.1
WP core:
5.6.1
MORE DETAILS BELOW fyi
### wp-core ###
version: 5.6.1
site_language: en_US
user_language: en_US
timezone: +02:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev
wordpress_size: 79.65 MB (83515530 bytes)
uploads_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/uploads
uploads_size: 12.47 MB (13071576 bytes)
themes_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/themes
themes_size: 5.95 MB (6238925 bytes)
plugins_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/plugins
plugins_size: 43.37 MB (45474795 bytes)
database_size: 4.57 MB (4795070 bytes)
total_size: 146.00 MB (153095896 bytes)
### wp-active-theme ###
name: Newspaper (Newspaper)
version: 10.3.9.1
author: tagDiv
author_website: http://themeforest.net/user/tagDiv/portfolio
parent_theme: none
theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, editor-style, menus, widgets
theme_path: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/themes/Newspaper
auto_update: Disabled
### wp-themes-inactive (1) ###
Twenty Twenty-One: version: 1.1, author: the WordPress team, Auto-updates disabled
### wp-plugins-active (8) ###
AdRotate: version: 5.8.15, author: Arnan de Gans, Auto-updates disabled
AMP: version: 2.0.10, author: AMP Project Contributors, Auto-updates disabled
tagDiv Cloud Library: version: 1.6 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Composer: version: 2.7 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Mobile Theme: version: 1.4 | built on 11.12.2020 7:40, author: tagDiv, Auto-updates disabled
tagDiv Newsletter: version: 1.5 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Social Counter: version: 4.8 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
tagDiv Standard Pack: version: 1.1 | built on 11.12.2020 11:47, author: tagDiv, Auto-updates disabled
### wp-media ###
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 512M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25
### wp-server ###
server_architecture: Linux 3.10.0-1062.4.3.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.15 64bit
php_sapi: litespeed
max_input_variables: 3000
time_limit: 600
memory_limit: 1024M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 512M
curl_version: 7.74.0 OpenSSL/1.1.1i
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
### wp-database ###
extension: mysqli
server_version: 10.3.27-MariaDB
client_version: mysqlnd 7.4.15
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content
WP_PLUGIN_DIR: /home/alerouxc/public_html/medicalbrieffebdomiciliumdev/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
`
Link to view home page with error content:
https://medicalbrieffebdomiciliumdev.aleroux.co/wp-content/uploads/2021/02/screencapture-medicalbrieffebdomiciliumdev-aleroux-co-2021-02-17-14_54_23.pdf
Hello,
In most cases when you get a similar message “ Error at zones: 6(models): 7(dom). T.. The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello Anamaria,
I only have tag div plugins installed.
I used the template and have not managed to change text/structure/code on the page yet.
No child theme is being used and no cache plugin.
I loaded another page with a template and the same error occurs when I try to edit.
Hello,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
To fix this you need to check the security to have and also, ask your host about security modules/plugins, firewall, Wordfence.
Also, please make a test with PHP version 7.3
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
No security modules/plugins are actively being used currently.
I tested with PHP version 7.3 – same issue.
Sent a support request via email from a****n@t***o*****.**.**
Hello,
This issue came up again.
This is making me very nervous to hand over this website to a client to maintain after completion if I am having constant issues with the page builder.
I need assistance ASAP, please.
Hello,
This problem has not been resolved via email? or the problem is back? If yes, please let my colleague via email to know about this, and he will be investigated the case and try to fix as soon is possible.
Thank you!
Hello,
Sent an email yesterday around 13:00 GMT +2.
