Hi, I am unable to install prebuilt demo as shown on https://demo.tagdiv.com/newspaper_travel/ however didnt find any issue in installing the “Default Pro Demo”. There is something wrong with the the design name “Travel Guide”. I am unable to install it. During the process a popup occurs saying
“tagDiv Importer detects that your server is not properly configured.
Don’t worry, the importer will continue to install the demo after you click the OK button.
Steps to verify:
– Please go to the SYSTEM STATUS tab and check if all parameters are green- Verify the permissions on your upload folder
– Contact our support via email contact@tagdiv.com (please provide your product license key)”
Kindly help!
Hello @reckonmind !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello @Bettina,
I did as guided by you. There is no change. As said earlier, I am able to install few other demo websites but specifically facing issue while installing “Travel Guide” demo.
There is something not correct. Kindly help. If you want, I can provide you the login details.
Hello,
Please check if you have those requirements made like in our guide https://i.imgur.com/coRhB4u.png -> https://i.imgur.com/BcovDM2.png -> https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Its very obvious that all requirements are at place and server is properly configured with mentioned PHP plugins too. I can see all green in the system status.
As said earlier, the issue is specifically for the Travel guide demo version. Or else I would have got error in other demo formats too, which isnt the case.
Hello,
We can take a look and try to help you, but for this, you need to contact us via email.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Details shared via email.
