Unable to install plug-ins – Newspaper 9.8 and 10

Help…..
I have being using Newspaper 9.8 without a hitch for a few months and I quite like it.
However, yesterday I purchased a second licence for a sister site but have run into a number of problems. The theme instals ok and so does the TagDiv Composer but when I try to install the other plugins I get a “Critical Error” message. I then have to delete the plugin file (host file manager) to get access to the website.
I have tried version 9.8 and also 10 and I run into the same issue.
The first site is running okay but I have not updated to v10 as yet on this one.

• This topic was modified 6 years by roydee.

I have uninstalled v10 and have now installed v9.8 and tried to activate the plug-ins from the Newspaper Welcome Screen
– tagDiv Composer SUCCESS
– tagDiv Cloud Manager Library AJAX ERROR
– TagDiv Social Counter AJAX ERROR

I do not have any other plug-ins installed and this is a fresh install of WordPress.
The site now hangs up and I need to remove the Plug-ins at my host for it to come back again.
“There has been a critical error on your website. Please check your site admin email inbox for instructions” The instructions do not help me at all.

Appreciate your assistance. I have spend countless hours on this. I may now need a refund for both licences if we cannot get this to work.

Update…
Version 9.8: I have manually been able to install tagDiv Composer and tagDiv Social Counter BUT when I try to install tagDiv Cloud Manager – the “critical error” is presented.