Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please make sure that you have the last version of theme (v9.7.2) also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you!
I have another issue the footer accepting Theme Option changes:
Plugins: activate List:
tagDiv Cloud Library
tagDiv Composer
tagDiv Mobile Theme
tagDiv Newsletter
tagDiv Social Counter
I am using the Crypto Template.. I used some of the preset templete, a few sections, pages also.
Hi,
If you do not made any changes in theme files, then all your settings will not be lost, all the settings made in theme panel or post/pages/templates are save in database, for update please check our documentation for: How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!